Category Archives: Member News

CHRISTUS Shreveport-Bossier named one of top hospitals for safety and patient experience

CHRISTUS Shreveport-Bossier Health System has been named among a select group of hospitals and health care systems across the country honored with the Healthgrades Outsanding Patient Experience Award for 2018.

This year, 439 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience.

“We are honored to be recognized for the effort and energy this system puts into ensuring our patients have the best possible experience when they visit our facilities,” Isaac Palmer, CEO CHRISTUS Shreveport-Bossier Health System, said. “I want to thank all of our Associates and providers who live our mission every day. They provide exceptional care to our patients, work diligently on their behalf, and they are proud to be a part of this team.”

As part of analysis, Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers of Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

“It is a privilege to be recognized on this list of some of the most outstanding facilities in the country through the Outstanding Patient Experience designation,” said Mary Seale, Patient Relations Coordinator at CHRISTUS Shreveport-Bossier Health System. “This honor is a testament to the hard work, dedication and expertise of CHRISTUS Shreveport-Bossier, our medical staff, our nurses, our Associates and every member of our team who give their all every day to ensure that our patients are cared for in an environment that prizes our core values of dignity, integrity, compassion, stewardship and excellence.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus of patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

“We value the feedback of our community and the patients we serve,” said Palmer. “This recognition is based on their feedback and priorities. We will continue to build on the trust they place in us to deliver high-quality, faith based care to every person that we see.”


Bossier High ribbon cutting June 12

Good morning media and community partners,

We are looking forward to sunshine and blue skies during the ribbon cutting at 4 p.m. today for the new artificial turf football field at Bossier High School.

This endeavor was made possible thanks to the City of Bossier City and a Cooperative Endeavor Agreement with Bossier Schools as part of the East Bank district and downtown re-envisioning project. It is a touchdown not only for Bossier Schools, but also the city and community as a whole. You can see the transformation that has taken place by viewing the attached photos.

We hope to see you there. Free burgers, hot dogs and cold drinks will be served and the public is welcome to attend the celebration.


BPCC receives military flags donated from Soldier’s Wish and Subway

Soldier’s Wish, a national non-profit organization who identifies unmet needs of veterans of military service and provides resources to meet those needs, and Subway® have joined together to grant wishes and raise funds for military servicemen/women across the country.

In celebration of Flag Day 2018 and to commemorate the opening of BPCC’s new Veteran Resource Center on the BPCC campus in Fall 2018, Soldier’s Wish and Subway® have generously offered to provide the College with the five military service flags, the American flag, and the POW flag to be displayed in the new center. It is their way of honoring all military students and recognizing their sacrifices through service to their country. They will also be presenting a check to the BPCC Foundation to provide scholarships for veteran students in need.

Join us for the presentation at 10:00 am on Wednesday, June 13 at the Subway® restaurant on the BPCC campus (Building F), 6220 E. Texas St, Bossier City.

Last year, Soldier’s Wish worked with our Veteran Educational Services Office to identify a BPCC military student to receive a wish. They awarded a BPCC veteran student with a laptop, printer, and accessories to help him complete his coursework and graduate with honors from the nursing program.

For more information on Soldier’s Wish, visit our website.  For additional information on Subway’s® partnership with the organization, click here.

Caddo District PTA Book Drive

It’s time for Spring cleaning. If you come across any gently used Pre-K through 5th grade books in your closet, please consider donating to the upcoming book drive. For the second year, Step Forward and the Caddo District PTA are partnering to host a summer-long book drive. All books donated will be placed at the Caddo Parish Health Unit Little Free Library.

Contact Amy Failla at for more information.

NWLA STEM on Screen 2018 success for more than 300 students

NWLA STEM on Screen 2018 was a huge success. More than 300 middle and high school students from Caddo and Bossier participated in the week-long STEM movie screening and discussion at The Robinson Film Center. Students viewed The Greatest Showman and WarGames. After each movie, students had the opportunity to engage with local area colleges and interact with STEM professionals during lunch. The purpose of the event was to explore STEM-related concepts through film and area professionals.
Bossier Parish Community College, Northwestern State University and Step Forward helped sponsor the 2018 STEM on Screen.

Bossier Optimist Club awards $28,000 to Bossier Parish Educators

The Bossier Optimist Club has continued its commitment to educational excellence and student outcomes at Bossier Schools by awarding $28,000 in grant money to 15 teachers for classroom enhancements and programming.

In all, 65 Bossier Parish educators submitted grant proposals detailing various initiatives to improve classroom learning and increase student engagement. Monetary awards, ranging from $1,000 to $3,000 each, were doled out at a June 6 luncheon hosted in the teachers’ honor by the Optimists.

Recipients of this year’s Bossier Optimist Club grants are: Lea Anne Nelson, Curtis Elementary; Marissa Marrero, Sun City Elementary; Jessica Armstrong, Britney Bass and Angi Reger, Legacy Elementary; Lindsay Burns, Plantation Park Elementary; Joanna Racouillat, Meadowview Elementary; Shelly Malone, Benton Middle; Rebekah Gibbs, Elm Grove Middle; Kelly Birdsong and Charlene Cooper, Cope Middle; Beauchamp Powers, Haughton Middle; Hannah Hagerhjelm, Airline High; and Linda Finimore and Karyn Lipsey, Airline High.

Bossier Schools Superintendent Scott Smith praised the Bossier Optimist Club for consistently living up to its motto ‘Friend of Youth’ and putting its money where its mouth is.

“The Bossier Optimist Club is a true friend and partner to Bossier Schools,” Smith said. “The Optimists understand the importance of investing in our teachers and students in an effort to help them achieve success and that, in turn, benefits our entire community in countless ways.”

The Optimists began awarding grants to Bossier Parish teachers in 1988 and to date has funded more than $459,000 in classroom enhancements. Each week, club members work Bingo games to raise money specifically for this grant program.


LANO community leadership application open

Dear Former Community Leaders,

Our application process opened this morning for the 2018 LANO Community Leader program.  Our best recruits come from you forwarding information to potential applicants.  It would be great if you could write a personal note about your experience and direct friends, colleagues, spouses, and acquaintances to our application.

If you would like for me to reach out to someone, please forward contact information and I will be happy to make the contact.  Below is information you can forward about the program with links to the application and Community Leader information page.

For over twelve years LANO, Louisiana Association of Nonprofit Organizations, has facilitated a nonprofit board training program, Community Leaders.  Civic-minded professionals from all over our state who are interested in learning more about nonprofit board service take part in this 5 part series.  Whether currently serving on a nonprofit board and interested in learning more, or looking for your first opportunity for board service, this program is a great way to help educate and empower your community involvement.  The program offers clarity about nonprofit board roles and responsibilities, confidence in board service and the opportunity to learn more about the nonprofit sector in our area.

If you would like to apply for the fall class of 2018 or learn more about the program, please check out the following information:

  • Shreveport/Bossier program information and dates
  • Application
  • Deadline to apply August 17
  • Class placement announced August 24

Virtual information sessions will be held on July 26 at 10:00 am and July 31 at 4:00 pm.  Call in information will be provided closer to the date on the Community Leader homepage link given above.

For further questions or information, contact Kay Irby, kay@lano.orgor call 225-929-5266 Ext. 3.

United Way NWLA funds 85 local nonprofit programs in 2018

Through hard work, faithful donors and passionate volunteers, United Way of Northwest Louisiana will reinvest more than $1.1 million in local communities. The competitive process awarded grants to programs at 47 nonprofit agencies (some agencies were awarded multiple program grants). All agencies are located within United Way NWLA’s ten parish coverage area.

At an announcement today, company and nonprofit representatives saw their contributions at work. Fifty-eight programs were funded through the grant allocation process for programs in the areas of education, financial stability, health and essential needs. In 2017, more than 800 companies and organizations plus more than 15,000 individual donors participated in United Way’s Workplace Campaign. Through the community’s donations, more than $1.1 million will be reinvested into our communities. This investment is expected to reach more than 100,000 residents living in northwest Louisiana.

The funds raised each year help children, families, elderly, the homeless, the sick, the abused and the neglected. Those in need are helped through various programs including financial counseling, free children’s books, tutoring, mentoring, health screenings, literacy, housing, food assistance, after school programs, and so much more.

One of the newest programs to be funded is United Way’s 2-1-1 help line. The easy-to-remember phone number links people in need to relevant community resources. The confidential line is available 24/7 and connects callers to a live operator. The most common referrals tracked in northwest Louisiana have been for utility, rental and food assistance.

United Way NWLA also presented an outstanding nonprofit with their “Hidden Treasure Award.” Each year the award is given to a nonprofit making an impact that the general public may not be aware of. The 2018 award was received by Family Resources for Education and Empowerment, Inc. also known as F.R.E.E. The nonprofits most popular program is known as School of Greatness where they aim to reach at-risk youth before their high school graduation. The 2017 award was given to Training, Education, and Mediation for Students, otherwise known as T.E.A.M.S.

The following list makes up the 47 nonprofit agencies to receive a United Way NWLA grant for the 2018-2019 grant cycle:

  1. American Red Cross of North Louisiana
  2. Bossier Arts Council
  3. Caddo Council on Aging, Inc.
  4. Campti Community Development Center
  5. Career Compass of Louisiana
  6. Catholic Charities of North Louisiana
  7. Christian Service Program Institute
  8. City of Natchitoches – Community Programs
  9. Claiborne Voluntary Council On The Aging, Inc.
  10. D.A.R.T. (Domestic Abuse Resistance Team)
  11. Desoto Council on Aging, Inc.
  12. DeSoto Habilitation Services
  13. Evergreen Presbyterian Ministries, Inc., dba Evergreen Life Services
  14. Family Resources For Education and Empowerment
  15. Gingerbread House Bossier/Caddo Children’s Advocacy Center
  16. Girl Scouts of Louisiana Pines to the Gulf
  17. Goodwill Industries of North Louisiana, Inc.
  18. Heart of Hope Ministries, Inc.
  19. HOPE Connections, Inc.
  20. Joe LeBlanc Food Pantry, INC.
  21. Junior Achievement of North Louisiana, Inc.
  22. Louisiana Association on Compulsive Gambling
  23. Louisiana Endowment for the Humanities (LEH)
  24. Martin Luther King Health Center & Pharmacy
  25. Natchitoches Parish Council on Aging, Inc.
  26. Northwest Louisiana Food Bank
  27. Norwela Council, Boy Scouts of America
  28. Plant A Seed In Our Youth Foundation Inc.
  29. Project Reclaim of Minden, Inc.
  30. Providence House
  31. Renesting Project, Inc.
  32. Sabine Council on Aging, Inc.
  33. Shreveport Bossier Rescue Mission
  34. St. Luke’s Episcopal Mobile Medical Ministry, Inc.
  35. The Arc Caddo-Bossier
  36. The Food Bank of Central Louisiana
  37. The LSU in Shreveport Foundation, Inc.
  38. The Philadelphia Center
  39. The Salvation Army Shreveport Corps
  40. The Shreveport Bar Foundation
  41. Training, Education and Mediation for Students (T.E.A.M.S.)
  42. United Christian Home, Inc.
  43. United Way of Northwest Louisiana
  44. Volunteers for Youth Justice
  45. Volunteers of America of North Louisiana
  46. Women’s Resource Center
  47. Youth Enrichment Program (YEP)

$1 million national donation from SONIC America’s Drive-In says #ThanksTeach

Sonic® Drive-In (NASDAQ: SONC), a longtime supporter of public school teachers through its Limeades for Learning® initiatives, celebrated Teacher Appreciation Month throughout the month of May with the third-annual #ThanksTeach social media campaign to recognize, celebrate and reward teachers.

In addition to sharing inspiring stories of real teachers – and encouraging others to do the same with the hashtag #ThanksTeach – SONIC’s $1 million donation was shared among more than 5 thousand public school teachers across the country, including teachers in the following local cities:

  •  In the Shreveport community: $34,400 going to 172 teachers, including 25 teachers specifically in Benton, La.
  • In the Shreveport community: $34,400 going to 172 teachers, including 116 teachers specifically in Bossier City, La.
  • In the Shreveport community: $34,400 going to 172 teachers, including seven teachers specifically in Haughton, La.

SONIC said #ThanksTeach to each teacher with a $200 gift card to, SONIC’s non-profit partner for Limeades for Learning that inspires teachers to create innovative learning projects and request the materials or experiences they need most for their classrooms. Teachers can either apply the $200 SONIC donation to their own projects on, or gift the donation to another deserving teacher.

For a full list of public schools where teachers received a $200 #ThanksTeach donation, including those in your community, visit

“At a time when teachers spend an average of $500 of their own money to supply their classrooms, we celebrate Teacher Appreciation Month by supporting more than 5,000 teachers in cities near SONIC Drive-ins. These teachers are our customers, they teach our crew members and they are an integral part of the communities in which we operate,” said Christi Woodworth, vice president of public relations for SONIC. “We’ve asked everyone to share #ThanksTeach on social media, and in turn SONIC is showing our gratitude with a $1 million donation to our partner to impact 5,000 classrooms coast to coast.”

Everyone can get involved in #ThanksTeach by sharing stories on social media using photos, videos or a written message. Facebook fans can Smile to Say #ThanksTeach via a Facebook augmented reality (AR) camera effect that springs to life when the user smiles into the camera on their mobile phone, creating a video or photo that can be easily shared on the platform. Search the hashtag #ThanksTeach to see real teacher stories shared by SONIC and others during Teacher Appreciation Month.

To learn more about Limeades for Learning and #ThanksTeach, visit Limeades for Learning® and explore public school teacher projects in the Bossier City community in need of support